We took the Polynesian Adventure Tours(PAT) day trip from Maui to Honolulu to see Pearl Harbor including Honolulu highlights. The Arizona Memorial and the Battle Ship Missouri were very moving, especially for this veteran, but that positive experience had nothing to do with PAT which added little value overall. First, their guide doesn’t accompany you on the tours of Arizona and Missouri. At Pearl Harbor all he did was hand us the entrance tickets. The second half of the tour, the so-called Honolulu highlights, was a boring waste of time doing a bus window drive-by. At the end at 3:10pm we began dropping off various Honolulu groups at their hotels in Waikiki. At 4pm only the four of us from Maui were left on the bus. Our airline departure time, chosen by PAT, wasn’t until 7:30pm so we asked Ron, What are we supposed to do now? He didn’t have a good answer other than we could get off the bus and look around for 1.5 hours and then he’d pick us up and take us to the airport. We were dumbfounded so we asked him to call his office and get us on an earlier return flight. After a few minutes he came back and said that the office said that they couldn’t do anything to change our scheduled flight. When we arrived at the airport we asked Hawaiian Airlines to put us on an earlier flight and they said that that was the responsibility of PAT who had bought the tickets. After we explained that PAT wouldn’t help us, they took pity and put us on the earlier flight and even waived the $30 per ticket change fee.
What did I learn? I’ll never use PAT again. Second if you want to tour Pearl Harbor from Maui, buy your own airline tickets and take a taxi from Honolulu to Pearl Harbor and back.
Odpowiedź od gospodarza
Feb 2020
Aloha,
Thank you for your valued feedback. We are pleased you enjoyed your visit to Pearl Harbor but certainly understand your frustration and are sorry to hear you were not satisfied with your tour experience. We appreciate the level of detail you provided as it allows us the opportunity to continually improve. Mahalo.