We scheduled a tour thru the Island pass. Which was super easy and convenient. However we were not able to go because of the weather. The office was very disorganized. We called to find out if the boat was still running that day, they didn't know. 15 minutes later they called us to tell us the weather was bad and they were canceling. She told me 4 times the weather was bad,- um yes we know what the weather is like, we are in town. An hour later the boat capt call us to tell us we wouldnt be able to go because of the weather. Then 10 minutes after that the office lady called to tell us again that the weather was bad and our trip was canceled. We were offered one option for rescheduling, we could not do that da and time because it was after we went home. Then I was told that they could not refund because we booked thru the island pads, they were not at all helpful (Island pass did refund us). We had 5 disappointed kids, as this was the one thing they really wanted to do on our vacation. This review is based solely on phone interactions and online booking with the company.
Odpowiedź od gospodarza
Oct 2019
Thank you for your feedback. We try our hardest to make everyone happy, the last thing we want to do is upset children. Hopefully next time you come back to Galveston the weather works out better for you.