The crew was very nice and energetic. Yuji our guide who picked us up was very nice and friendly. Because of the crew, I have you a 4 star.... the boat was way too crowded. I admire the staff to be able to control such a large crowd getting off and back on the boat. It was pure chaos when we were in the water. Kids were crying, parents were panicking, no one knew where to go, hard to listen to instructions being yelled out unless our heads were out of the water. I got kicked multiple times by other people in the water. The first time the group of us was too slow to get in the water and we were too spread out so we scared off all the dolphins.... the second time we saw some dolphins but there were not at all like the pictures in the add. I should have known better that advertised pictures are always better than real life. The dolphins were down about 20-30 feet below us... we can barely see them. 3 mins later they were all gone and we were done.😩. This tour costed a lot of money.... it would have been nice if we didn’t have to pay extra for soft drinks at least. I went on another tour that provided free soda, beer and mixed drinks and it was a lot cheaper. Next time I think I will try a smaller boat with less people.
Odpowiedź od gospodarza
Feb 2020
Aloha Ariel,
Thank you for your feedback from your Dolphins and You tour.
We want to serve as many people as possible who want to have the experience of swimming with dolphins, but safety and comfort are our top priorities.
We will soon be introducing an animated video that will be required viewing before every tour that explains very clearly how to swim with dolphins safely and calmly, including how to treat your neighbors in the water. We hope this will help to address the group's behavior in the water. But we also appreciate your feedback on our policies and will pass this along to our operations team.
Given that we operate our tours with wild dolphins in their natural environment, we cannot control how close they come to the group. There are days where they actually come within arms reach (as you've seen in the photos). But it changes every day. We're sorry if you were dissatisfied with how close they were on the day of your tour. But we hope the experience of swimming with dolphins on their terms was memorable for you.
We're glad to hear that you enjoyed our crew, and we will certainly pass this along to our star guide Yuji! Thank you again for your feedback, and we hope to see you again someday.
Mahalo,
Dolphins and You