We were fortunate enough to see a bunch of dolphins, which ended up being the highlight of the trip. When everyone got in the water, 3 people almost immediately got stung by jelly fish, and everyone got back in the boat. Obviously the jelly fish are out of the company’s control, but the stuff they spray in the goggles was making everyone’s eyes water, nobody seemed to be having an easy time seeing, using the flippers and the snorkel itself. Very unenjoyable experience. Also the “large bathroom” is maybe 3x3 and is actually kinda gross. The snack provided is a mini bag of pretzels, so definitely eat before you go! Wish I had gone with another activity through a different company.
Odpowiedź od gospodarza
Aug 2021
Thank you for taking our tour and providing your review. We're so glad you enjoyed seeing our local dolphin pods - they truly are Key West's finest ambassadors. While snorkeling, guests should expect to see all types of marine life, including non-lethal jellyfish - we are going to where they live. We like to think we are their guests for that portion of the trip. We understand if it made you a little nervous and are happy you stayed clear as instructed and snorkeled without incident.
The Seabreeze's "Marine Head" is more function than fashion and common for medium to large vessels in Key West. As our captain’s safety debriefing explains before departure, it’s just there to get the job done. There are full bathrooms in the marina we invite everyone to use before and after departure. No marine head is going to compare to a bathroom on land. It’s a limitation we all deal with to get out into the beautiful waters less affected by human influence.
We do sanitize our snorkel gear before and after every trip for your health and safety. If you have sensitive skin, we highly suggest bringing your own snorkel gear to your next excursion for your comfort.
We provide light snacks to accompany the complimentary adult beverages after snorkeling is finished. Swimming in the ocean is exercise and we wouldn’t want anyone to have trouble drinking on an empty stomach. As our website states, guests are welcome to bring additional food if they would like.
In the end, we're glad you at least enjoyed a portion of your experience and do hope that you give us an opportunity to show you a better time on your next visit with accurate expectations. After consulting our crew, we were concerned that they didn’t receive any feedback from your party during or after the trip. We are here to show people a fun time on the water. If you reach out to us directly next time or stop by to chat, we will be happy to answer any and all your questions about what a trip entails before you reserve - whether you choose to do so online again or through our offices.