TravelsAndVoyages
Aug 2022
The doors-off flight over Kauai is the best heli flight I have ever experienced (and I did some).
The pilot was excellent: Calm, experienced, most kind.
The nature of Kauai is unique of course, but seeing from this perspective is more than amazing.
And the doors-off option gave the best direct experience I could imagine.
Just great!
Sadly, ground staff was not up to that standard: After the flight they aggressively stepped in when passengers wanted to take pictures with the heli, claiming „no time“ (ridiculous as it just takes a few seconds), even photobombed when trying to take pictures: Reason: They desperately wanted to sell their photos (OK if that is offered as an option, but not OK when prohibiting guests to take their own – we experienced that it can be done much better with another heli company on another island).
Odpowiedź od gospodarza
Aug 2022
Thank you for taking the time to post a review and feedback. I do apologize for the ground staff. We do offer a video and/or photo for purchase after your flight you should be able to take a quick selfie as long as you were in a safe place to stand. We usually only have one maybe two dispatchers outside keeping 6-12 passengers safe around a running aircraft, fuel trucks, golf carts, etc so safety of all passengers is our main concern. I will be sure to discuss with our office manager.