This was our most anticipated activity for the vacation and it did not disappoint. Highly recommend taking the "doors-off" ride for the best views and feel. It almost felt like I can reach out and touch those majestic mountains and waterfalls. I went with my partner and his mother who needed assistance as she has a disability. The team there was very supportive and although they didn't directly help her onboard, they were there guiding us on how to help her get onto the helicopter. About our pilot, Kelby, he was AMAZING! He had curated the best music list for the ride (that was in sync with the location we were flying over. E.g. imagine listening to the Jurrassic park theme music while flying over the Manawaiopuna Falls.. :D mind-blowing) and the best narration throughout. The helicopters are fitted with multiple cameras that constantly records the entire ride and view along with the narration/music and you can buy the entire video at the end of the ride. Be mindful that not everyone in your party may get a window seat. They prepare the seating arrangement based on individual weight, but regardless of that you get amazing views from pretty much anywhere in the Helicopter. Also, it's not scary, the ride was pretty comfortable and you feel pretty snug in your seat the whole time. If you are sitting in one of the window seats in the back theres no handle to hold onto, so they recommend grabbing the roof edge, so if you fly through rain, you may feel the rain prickling your hands, but thats about it. Really worth-it