I visited once before and it was a nice experience. I went to the top, looked around, and browsed a small gift shop. Now, you can only enter through a specific door and it’s overcrowded. There’s a lot of information to try to take in as you go through a giant maze to get to the elevators. They have the green screen photos for $30, too. When you finally get to the elevator it is very high tech, innovative and unique. I’m not sure if it was the holiday weekend, but there were far too many people on the observation deck. You could not even walk, we had to turn sideways and slide behind people to get through. You had to wait for a spot to get a picture because everyone was jammed up to the wall. Getting down was easier but they let you out through a huge gift shop that is like a maze that you must go through to get out! It felt like a tourist trap rather than an iconic building. They put in a lot of money and it is well done, I wouldn’t miss it, if you’ve never been. But I don’t recommend if it’s your second trip.
Odpowiedź od gospodarza
Sep 2019
Hi GiannaSugarlips,
We're pleased to hear you had a nice experience with us. Please note, general admission tickets are priced similarly to other NYC Observatories. To avoid peak-hour lines and crowds, we recommend arriving during our off-peak hours: between 8-10 am or after 11 pm. Additionally, purchasing tickets online ahead of time allows you to skip the ticketing line in the building, whereas our Express Pass permits you to skip all lines inside the building. We work hard to provide a unique experience for all of our guests, including our new interactive 2nd floor exhibits and are always looking for ways to improve. We appreciate you sharing your feedback with us. Thank you for visiting.
-Empire State Building