Went on afternoon of Friday 08/13/21. Adam, the pilot gave a great flight, but they showed us video of previous flights, and the sign-up says you can buy a video of your ride, which the guys told us again before the flight. But when we got back, he just said, "OH, it didn't record. " and showed us out of the office! Now no one will answer our calls to get at least a different video of a flight! Wow! I am shocked, they didn't strike me as that type. Now we leave tomorrow night and I have called for a few days in a row, with NO RESPONSE, after 1st sending them an email of my experience. Really disappointed that no one will even return my calls!
Odpowiedź od gospodarza
Sep 2021
I do apologize for the delay. Just today I personally made sure our base manager would be contacting you ASAP. We do record every flight and (although rare) sometimes the video can malfunction or have technical issues which is why we still encourage everyone to bring their own camera and take photos as well. Thank you for bringing this to our attention and I am glad you enjoyed Adam and his tour.