This was just a great day. I don't know how else to put it. Our tour was toward the end of March. It was our family of four on the bus tour, air boat ride, nature hike, boat ride in the mangroves. Our tour guide, Marc, was awesome. The only way to describe him would be "Above and Beyond." He came off as just a sincerely nice/patient guy who definitely knows his stuff. We felt safe the whole trip. He picked us up at our hotel, took our temperatures, we all wore masks when needed. He safely drove us around making sure to be courteous to other drivers as he stopped or slowed down to point out the beautiful wildlife. He made sure our kids had life jackets for the boat rides as well. We have an 8-year-old son diagnosed with ADHD/ODD who is very inquisitive and easily comes off as annoying with all of his questions/talking. Marc was so very patient with him and took time to show him things and discuss things the whole trip. Our other son (6-year-old) forgot his sunglasses in the vehicle for one of the boat rides and Marc, without skipping a beat, asked us permission to let our son use the sunglasses off his own head. During the trip, we stopped off at a nice little restaurant in the Everglades (where we were able to eat some fried alligator) and Marc slipped away and told the staff it was our son's 6th birthday. He had them bring him a dessert and sing. He also had them bring dessert for our older son so that he would not feel left out. This was all on his own. Just an overall nice guy who obviously is passionate about his job/wildlife. He knew every plant, every animal, geology, history, etc. On the way back to our hotel, he gave us quiet time but my wife and I were both in agreement that we could listen to Marc talk all day. We drove down the Keys to Key West a couple days later and kept mentioning to each other how we wish Marc were with us showing us around. Above and beyond. You won't regret it.
Odpowiedź od gospodarza
Mar 2021
I really appreciate you taking the time to offer a detailed review of the tour. Marc is an excellent guide and I thank you for recognizing how much he is devoted to giving the best possible tours. I cannot speak for Marc but I know I enjoy the questions guests of all ages ask because they come from their perspective and allow us to understand how they are seeing this beautiful place that we experience daily. It's a genuine joy. Thank you again!