1. It was unsafe. We lost two members of the kayak group.
2. Two guides argued about the route to take.
3. The two guides commented to each other that we were uncooperative.
4. While on the water, we ended up nowhere near or guides. They both put out infomaton that changed.
5. Some of the group got frustrated with confusion and a couple of kids were crying, which was ignored by the guides.
6. The briefing for paddle instructions was good. However there were no instructions on if the kayak tipped or how to get out.
6. There were no weather advisories regarding high winds or the strong current we experienced. There was no mention of a chance that there would be no bioluminescence present. When I asked, the guide said keep padding . We never saw what we traveled 250 miles each way to see.
It was wet, cold, and dangerous. With nothing to see. I complained about my back spasmming and they said keep padding! Other reviewers also commenting on seeing but we were not told thi!
Everyone in our group felt the same. We want a full refund for our group. You may contact me at this number to make it right
Odpowiedź od gospodarza
Apr 2022
Hello, and thank you for paddling w/us and leaving a review. Let's go thru these 1 by 1. You chose a bioluminescent kayak tour. You say you read our website, so you then you know there are 2 seasons of bioluminescence and you happen to come between the 2 seasons changing, so neither is at peak viability. We do not conrotl the weather. Not everyday in Florida will be a postcard.
You said we gave a good orientation, if you were unable to paddle w/the group, then it's a personal issue, ad the rest of the group that you couldn't keep up with had the same instructions.
We do not use "sit in" kayaks, so if you roll over in our kayaks, you are automatically ejected and can stand up. Not something we typically spend much time on.
If you were falling behind while asking more questions than paddling, it makes sense for your guide to have asked you to keep paddling.
We can not speak to you speaking for other guests. Unfortunately we do not refund for any of these issue you encountered. Thank you for paddling with us. We suggest thoroughly checking the weather forecast, or call us prior to booking and we can help advise you about the booking window you're considering.