Very disappointed. Our original tour was canceled due to not enough people. Guide rescheduled us to to the next available date. We arrived at the meeting point waited about 15 minutes no one showed up. Called guide and left a message. Got a call back about 10 minutes later and was informed tour was canceled. Guide proceeded to tell me he "thought" he informed everyone then remembered we were his rescheduled party. Apologized for the confusion and said "next time you are in town definitely book on him ". I have no immediate plans to return to FMB and would have expected to be refunded my money.
Odpowiedź od gospodarza
Mar 2021
your money will be refunded, I am sorry we were unable to tour either evening as we had cancellations. Please call 239-440-2805 to resolve this problem. A full refund will be issued AND your tour will be free next time. That is what I had intended, not to keep your payment. I am contacting Tripadvisor to issue a refund. If it is past the time to do this I will pay you directly. I apologize or the inconvenience, this is the first time anything like this has happened and I understand why you are unsatisfied. Sorry. MONEY WAS REFUNDED