Well....the IDEA of the water taxi is great, however....people, mostly older folks, use this as a "water ride". Once they get on the "taxi" they don't leave. The problem is that when it is halfway busy, the "taxi" goes to a stop, no one gets off, and because of that, no one (or very few) get to jump on the taxi. We got on at the first stop (barely) and most of the riders were all settled in for a long trip, "riding the taxi". Once we got off, we could NOT get back on. We waited OVER 2 HOURS at a stop, several taxis went by, and either they were all full or they took only a few people. At our stop there were at least 50 people "waiting"....some had waited for a lot longer than we did. VERY frustrating and a lot of pissed off people. We ended up taking an Uber. Thank you Viator for giving us a refund. Great concept, but super frustrating!
Odpowiedź od gospodarza
Nov 2022
Hello, we are sorry to hear your experience with Water Taxi was not satisfactory. Thank you for taking the time to pass on your experience to us. We will present this to the management team to look for solutions to prevent this from happening in the future. We hope that you will give our services another chance.