This was ok. The snorkeling was great but the only staff that didn’t seem stressed out was the Hawaiian girl, and it affected their service. They ran out of gear for men. The captain tried some jokes, but many of them were sarcastically critical of passengers in general, and savored of bitterness from previous groups. The delivery just came off kind of rude and entitled. The food was funny, just some hot dogs, chips, and drinks, but we didn’t mind. Also, we weren’t aware the photos the photographer was taking would only be available for a significant fee ($99 for all of them, of which only a few were of each party). We wish that was more clear upfront, and we would’ve taken more photos ourselves instead of relying on the photographer. Other companies have provided them, so we didn’t feel dumb in that assumption, and they could’ve been clear upfront about it. Lastly, the boat is very cramped, and there aren’t enough legit seats for everyone, so be prepared.
Odpowiedź od gospodarza
Mar 2025
Aloha,
Thank you for taking the time to send in your feedback about your cruise. Providing fun, safe boating adventures is our highest priority, and we are very sorry to hear that your experience was anything less than wonderful. We are looking into every aspect of your trip to find where we fell short so that we can address those issues immediately. We strive to provide stellar customer service to all our passengers and guests. While over 90% of our reviewers rate us as excellent or very good, we appreciate and value all feedback our customers choose to provide.
We love taking guests out to experience Maui’s amazing ocean environment and are very sorry that we did not meet and exceed your expectations. Please give us a call or visit us again on your next visit to Maui. We’d love to get a chance to win you over.