So if you are reading this you are at the point my family was in mid July. Never been to this area and without a clue who to chose because there are a zillion of these companies. So if that is you, I hope this helps. First, I am not one to hand out complements easily. These things cost a lot, and good customer service should be greens fees. That said - I've seen a whole bunch of folks that don't know that in the 'Service' industry so I never take that for granted.
We chose Noah's Ark because they were the most helpful and honest on the phone. At the time we went, this part of CO. was in drought and they were the only company out of the 7-10 that we called that were straight forward with what to expect. When we got there, conditions had worsened in only 48 hours because the water flow had been miscalculated by DNR so our trip was going to be less than optimal.
Noah's Ark called us the night before and warned us of this and gave us some options, including refunding our money. When we got there in the morning, the owner of the company talked to my wife and I and again, though the circumstances were clearly beyond his control, offered to do anything he could to make our trip the best it could be.
We decided to go on the trip, despite it not being perfect. It was indeed slower than normal, we did get stuck a couple times, and we had to wait at some spots because of backups. All that said, our two guides (Brad and Kevin) were phenomenal. They talked to us about the river and we learned a lot about the area, we did go through enough hard water to make the trip fun and challenging, and they could not have been kinder, more patient, and encouraging. The scenery is great and you will see parts of the canyon you cannot see any other way. You will be taken care of by people who truly have servants hearts.
In the end, all the companies can all get you down the river, but if you like doing business with folks with the highest level of integrity, that take stock in their employees, are REALLY good at what they do, and put customers before their own bottom line, this is your place.
Chuck - (owner) Your employees speak so highly of you and it is easy to see that where service to your customers is concerned, they have learned well. Thanks for a great experience that my family will have forever.