There was a major lack of communication. To start with, no one explained we were looking for a little bus stop sign to get on. When a bus pulled up, people started getting on with luggage, and it was very confusing if this was our transportation. Secondly, it took much longer to get to wineries than we were told it would, and our time was roughly 1.5 hours instead of 3 at each winery. Our bus driver didn’t know where she was going and kept asking us. There was no communication from her when to get back on the bus either (people had ordered more wine expecting to be there longer). Coming back into Manhattan, it was not communicated that we wouldn’t be dropped off at the same location of pick up, so we missed our stop and had to get off several blocks north of where we wanted to be. The wineries had nice out door spaces, but it was all preselected wines that weren’t to my likings, but that was least of our worries.
Odpowiedź od gospodarza
Oct 2021
Good morning. Thank you for your report.
We at Hampton jitney want to improve our service going forward and with reports like yours will help us make changes that will improve your experiences. In regards to poor communications. I just wanted you to know that I called everyone on my list except one person who did not answerer and I left my telephone number to let them know about the small sign and what to look for but I never received a call back. You are correct about our small bus stop sign. All signage are done by DOT (Department Of Transportation) We requested a bigger sign for customers to see. Unfortunately we are not allowed to have any signs without their approval. We do have a big sign but we had to remove it as per DOT. Hopefully they will help us and install I bigger sign. On Viator website. You are correct it reads 3 hours in each vineyard and not 90 minutes. I already contacted Viator and it was corrected to read 90 minutes i each location. (Thanks for your feedback) Training. Last Friday we had a meeting in regards to training our staff so they are familiar with our product. This is what we are doing. Our Trip Host will have a list of all Wine Tour customers name. They will also be familiar with the time on each location and inform and answer any questions. Drop off. That was "not" supposed to happen. I apologize and understand your frustration. Moving forward we will drop of everyone on 3rd avenue and 39th street ( our first stop in the city). I already summited to all of our vendor to reflect our drop off.
I want to thank you for your information and we look forward correcting our service to reflect a positive reaction. If you have any question please free to contact me at my cell 1-347-582-1695 Respectfully Luis Sanson
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