I purchased a Go City five attraction sightseeing pass through Viator and am unlikely to consider using either company again.
Firstly, I had to chase Viator for the relevant details so I could upload my pass to the Go City app.
Secondly, the pass automatically scanned three other attractions when redeeming one tour, despite not going to them or having the pass physically scanned by them. This meant that when I later tried to use it to gain entry to an attraction that was included in my pass, it was showing as expired and would not work. As a result, I had to pay to enter an attraction that should have been free on my pass. A long hold on an international call to Go City advised that it had been used five times, but it had not and they advised me to call back later! Using the chat function I managed to eventually get someone to understand my issue, and after a couple of hours, I had a call back to explain that the other attractions are automatically scanned when the tour is activated. Really?! I explained that I had not been to them and they credited three passes back to me. By now it was too late, as I had already paid to enter an attraction, and so was out of pocket due to the error with the pass.
There is no functionality on the GC app to see what attractions have been visited, or how many are remaining, which would be useful.
Finally, on returning home and contacting Go City to request reimbursement for the entry fee, I was told to contact Viator as I purchased the pass through them. On speaking to Viator, it took several attempts to explain my issue, and their final word was it’s not their problem, and I had to contact GetYourGuide as I purchased the pass from them and they will know how much I paid!! I replied that I had never had any dealings with GetYourGuide, reiterated my Viator order numbers and emailed a copy of my entry fee receipt, and they have not responded.
In summary, very poor customer service and a lack of interest in trying to resolve my issues, resulting in me being out of pocket. This is a shame, as in principle, the passes are a good idea and in theory, should save you money.
In the unlikely event that someone from either company is prepared to look at my case again, I would be happy to provide further details.