First, the staff is great and very knowledgeable. This is more about the value of the experience which for us, wasn't great. If you have a car, you can hit all the same lookout points and you can do it at sunset or sunrise or anytime you want for that matter. The only differences are that you are in a huge Hummer, with the wind in your face. Lots of wind. And that your guide gives you some cool background information. If you can hear it above the wind, which we barely could. If you just want to get taken in the park without your car and get a quick tour of a few choice lookouts, go for it. If you're staying in the park like we were and had to drive out of the park to their starting point, only to be driven back in to the park, then you waste 40 minutes of your paid tour being driven back in, and back out again. Plus, they did a circle around the park village talking about the sites there which although mildly interesting, they are not views of the canyon. Of the remaining time in our 2 hour tour, we saw a few lookouts which were very grand, but all the back and forth along roads that you can just drive your car on for a $35 park pass a week, weren't. They go to the same places everyone else does on foot, by bike or by car.
Odpowiedź od gospodarza
Jul 2019
We appreciate this important feedback and thank you for taking time to leave a review. We sincerely apologize that the tour didn't fully meet your expectations. Our guides are trained to share their vast knowledge of the Grand Canyon and surrounding area while providing a fun and safe ground tour experience. While it is true that the park is available for anyone to enjoy by foot or by car, we pride our business on showing our customers the best views of the Canyon, expertly navigating the park to avoid crowds during peak times, all while guests enjoy the comfort of our specially-designed Hummer vehicles. We feel badly that this wasn't your experience. Please reach out to our terminal manager Stoney if you'd like to share any specific feedback or if there's anything he can do to assist you. He can be reached by email at
[email protected]. It is important for us to hear from our guests as we continually strive to provide the best possible service and tour experience.
Respectfully,
Marci B. and the Buck Wild management team