We booked a tour of Grand Canyon with Hoover Dam. This was through GC tour but Sweet tours was operating it. $160 pp. We were informed breakfast and lunch were provided, air conditioned bus, wifi on board and included seeing Grand Canyon and Hoover Dam.
This package was a complete lie, here is the truth:
We did get breakfast - small box containing a banana, breakfast biscuits, muffins (2 days out of date) and a small bottle of orange juice.
There was no wifi on the bus
the air conditioning was non existent, which is my biggest reason for giving such a damning review. It was 38-42 degrees out and with no proper air con for a full bus of people is ridiculous.
Water was included but we didn’t get any until we stopped at a rest stop.
We got very little time at Grand Canyon and lunch was not included. By the time we got back to the main terminal, we just about had time to chow down a mediocre hot dog before heading back on to the sauna that was our bus
We did see the Hoover dam but we didn’t have time to walk around and look. It was a quick photo stop.
The bus driver was being a tour guide during the drive but you couldn’t hear what he was saying
In all honesty, with the exception of seeing the Grand Canyon and a little of Hoover Dam, this was the worst tours I ever been on.
Do yourself a favour, hire a car and do it yourself! Don’t waste your money on this
Odpowiedź od gospodarza
Jun 2022
Thank you for your feedback on your Grand Canyon experience and I am truly sorry for the problems you experienced. Our coaches are not equipped with wifi, so if GC tour said otherwise, we will certainly correct that problem. Wifi is very unreliable through the West Rim trip which is why we do not have it on board. Regarding the summer months, the summer heat is very taxxing on the bus units, and despite the fact that it is usually very reliable on bus trips, sometimes it does no perform as expected. Sorry again. Three hours is the max time spent at the Grand Canyon as we are required to get our customers back to Las Vegas during the dinner hour. Regarding food service, did you purchase the tour with or without lunch? Finally, thanks for your comments, sorry for the troubles you encountered; however, I must share with you that Sweetours consistently provides outstanding tour services to its customers as evident by our many favorable comments. So sorry yours was not up to par. Please come see us again for a better experience.