Booking this tour was easy. The communication was great about where to meet the bus and at what time. The organization leading up to the tour made me optimistic for what was to come; I was wrong. I also have never felt like such an inconvenience on a tour.
There was a little chaos loading the buses as the tour company had several buses coming through for different tours and none of them were labeled for which tour they were for. This led to a lot of confusion. Tour operators had to yell for people to board the bus.
Once we were finally boarded, there was more confusion at the Luxor. We were there for at least 30 minutes while the drivers of buses tried to figure out who belonged on what bus and where people were sitting.
We finally got on the road and to the Hoover dam. We had 8 minutes at the Hoover dam because we lost so much time at the Luxor. The walk up to the dam is a bit long so people generally weren't even there by the time our driver, Jacque, started honking the horn. If we hadn't lost so much time at the Luxor it feels like we'd have had at least twice that time to enjoy the dam. People were late coming back and she openly scolded them for being late in front of the entire bus.
Back on the bus, we started heading to the Grand Canyon. Once we got to where cell phone signals started going out, Jacque got on the radio demanding people to complete paying for their trips. Im not sure why the office didn't resolve things before people boarded, but it got really awkward. We lost more time when Jacque had to pull the bus over to handle the payment issues. People were mortified about it and it was just handled in bad taste.
We get to the Grand Canyon and have about 2.5 hours to get lunch, see the Canyon, and do the skywalk. 45 minutes of that was spent waiting for the hop on/off shuttle run by the Hualapai. By the time we got to Eagle point, we had about 90 minutes total before it was time to get back towards the bus. Thankfully since we weren't looking for pictures on the Skywalk, we were able to get that done quickly and enjoy Eagle Point for about 15 minutes. Lines for food were very long so we skipped that and went to Guano Point and waited in line for lunch there. The views at Guano Point were beautiful, but we had just about 30 minutes to enjoy everything after inhaling our lunches. After that, we got back on the bus to head back to Vegas.
I think this would have been a better tour if we didn't lose so much time to random things like not having payments figured out and where people are going to sit on the bus. Timing with the Hualapai should also be worked out so they're not as overwhelmed by tour buses all coming at about the same time. Not feeling like such an inconvenience to the driver would have been nice as well.