I am so sorry you had a less than satisfactory experience! I take every tour's success personally and have a keen interest in your views and feedback. Thank you very much for yours!
Unfortunately, a guide being late does on occasion happen due to unforeseen incidents. It is our policy to call you ahead of time to update you with any issues. We are very sorry if this did not happen as communication is a vital piece of your experience.
We encourage our guides to be themselves, let their personality and knowledge of the area come through. In this case, it seems a bit too much and we will discuss this with your guide. We do mostly eat lunch with our guests, but are sensitive to those that would rather be among themselves as on a private tour. Join in tours means we interact a lot more with guests, and most folks do enjoy that. Again, we are sorry that your guide did not clue into your desires.
You can rent a bike, and we can supply you with those, but people love our guided tours because they don't have to worry about routes, what wineries can take them, avoiding mechanical issues, and having a van support nearby. We do a grapes 101--which is a popular intro to grapes and wines. We also have great relationships with several wineries, which means we can lead a behind the scenes look at wine making or special tastings of rare wines and older vintages.
In any event, please contact us at
[email protected] to receive a voucher for a free tour that I will personally lead so we can make this right for you!
Again, we are very sorry for your experience and truly thank you for bringing these issues to our attention.