I felt compelled to delete my first review and update with additional information as the manager of this company felt the need to verbally attack me and misrepresent facts in his response. Please take the time to see his response in my posted photo.
The tour started late in a van that was to bring us to Fort Worth Stockyards and (never advertised) also bring a couple to another tour destination. Back seat of van had non-working seatbelt. My husband and I moved to another seat that also had broken seat belt. I mention this fact as the safety of the customer's is not a concern at all for this company---only hurling insults to its patrons for speaking the truth.
On the way to Fort Worth, the tire blew on the tour van. We sat in the van for over an hour with highway traffic whizzing by on each side of the van, waiting for a replacement van. Pretty terrifying as the cars and trucks sped by, causing the van to rock back and forth every time traffic flew by. from the traffic. The tour guide left 5 of us in the van, "Ill be back". He walked the other two guests to a place where an Uber picked them up for their tour. We were never offered an Uber (Why not?), just to sit in the traffic and pray we would not be hit. The tour guide called us from the safety of the other direction and said a replacement van and AAA would be coming. Prior to the tour guide leaving the van, we heard his entire conversation with the manager of the company to report the incident. Never was it asked if everyone was okay.
When AAA arrived to change the tire as a replacement van arrived---70 minutes later. The tour guide was going to send replacement van away and just have tire changed. We opposed this and demanded we wanted the replacement van to finish the drive to the Stockyards. We were not comfortable making the drive on a donut!
We were brought to the Fort Worth Stockyards, our time to explore and enjoy cut to an hour. And we had missed the cattle drive, the whole reason I wanted to go. My husband demanded our money back from the manager of the company. The manager never apologized, never offered a refund or asked if we were okay. He went into a tirade of how we were trying to capitalize on the situation and get a Pay Day'. Over $150?? Really? He also attacked my character and stated I had placed two reviews. Nope, just one.
The manager finally said we would get a refund and that we were not welcome to travel back in the van back to Dallas. We accepted being "stranded" in Fort worth and took an Uber home.
By the way, the city of Dallas claims this tour company is not licensed with the City. Hmmmm.....Maybe take your business elsewhere.
Please see nasty response in photo from the company that was left after my first review. Please note that the "tire issue" was a tire blow-out at 80+mph----scary!!
Odpowiedź od gospodarza
Oct 2022
Dear guest once again we would like to apologize for the tire ,per your numerous reviews-. we go above and beyond for literally hundreds of thousands of kind , understanding and amazing folks every day, blessed we will continue to do the same into the next 25 years. We've continued to apologize, be sympathetic in this very rare and unfortunate incident on your way to Ftworth. Per protocol safety, triple A reimbursement and compassion , obviously we were not able threw communication able to change your opinion, which is once again respected Again we apologise. Please take care, be well and best regards