The antelope canyon, especially during prime time was awesome, the tour guide policy on cancellations was one of the worst I’ve ever seen. Half of the tour was canceled due to weather, which I understand, however, Latour company only refunded 38% of the total fee.
Odpowiedź od gospodarza
Aug 2023
Ahéheé (Thank You) Wallac…, we would like to thank you for your honest feedback. All feedback is good feedback, we are always happy to hear how to better improve our tours and guest experience. We do understand your frustration and disappointment as you were notified tours for the Lower Antelope Canyon would be cancelled due to weather. This did disrupt all reservations as well as our tour schedule, but we were able to keep our tours for Upper Antelope Canyon on time. Depending on which tour operator cancels, we will refund the cost of that tour portion only. Lower Antelope refund is 38% of booking, and Upper Antelope will be issued 62% of the booking. Tour times for Upper Antelope are harder to acquire and to book in advance, to which tickets are also non-refundable to all visitors and operators. If you booked directly with us at www.dinehtour.com, we would have been able to avoid this mess and your refund would have been issues out immediately. Our cancellation policy is available for guests on our main website, to read before booking, and once booked it will be on their booking confirmations (if you booked directly with us online). If you booked on Viator/TripAdvisor, this may not be available for you. Again, we do apologize for the delay to the tours and for the weather and we do understand your frustration and dissatisfaction. We would like to thank you again for taking the time to write us a review, in the meantime, stay safe!