First thing first, for Hanauma bay snorkeling, you really do not need a tour guide at all. Even you really need one, Find a pro operator. Not this one, it’s a team of amateurs you simply do not want to deal with! You get me right? I do not want to express my anger with bad words but you get my point: stay away from amateurs! You do not want to teach them how to be a pro!!!
Odpowiedź od gospodarza
Nov 2022
Aloha.
We agree with you this is not a guided tour and it is not stated anywhere on the voucher. This is a transportation service and we provide snorkel gears with the shuttle. You are writing this review because you didn’t arrive on time to get picked up for your ride back. Our shuttle driver waited 23 minutes for you, he had to leave and we have documentation of everything. Besides that we had a van full with customers that arrived on time and they all waited for you but needed to leave since they had other excursions. Before our driver left, he and our office tried multiple times to contact you over the phone and by text before leaving the Bay. Stating it’s working with amateurs when we accommodated up until we possibly couldn’t anymore isn’t a fair assessment.