Hi, Karen! Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to our attention. We are looking into this issue and hope to resolve it promptly and accurately. We'd like to take this opportunity to investigate your feedback further. Could you please message us at 844-757-5657, or email us directly at
[email protected]? We look forward to hearing from you so we can make this right!