Hello! We are sincerely sorry for your lack of a 5-star experience. Could you please message us your contact information to 844-757-5657 so we can refund you for the miscommunication and make it right? We had 23 other guests attend the tour that evening and it is disappointing that competing tour guides and companies would say this happens all of the time. We sent out communication about the meeting location and it looks like you may not have received it. Again, please message us at 844-757-5657 or at
[email protected]. We sincerely hope you'll give us the chance to make this right and do our best to make this into a 5-star experience for the future. Thank you!