Here's the deal. I paid $180 to get my family on this tour and I expected it to be a great way to see the city, jump off when needed, and then hop back on. We got off at stop 4 - the park, looked around for a while and headed back to get back on. The line for the trolley continued to grow. four trolleys came past and hardly any of us could get on. I understand I have a family of 6, and that causes issues, but we waited almost an hour before they finally sent an empty trolley to help us out (9 other people in line besides my 6). The entire time every other trolley of theirs said another was 5 minutes behind...they were not.
Ok. I can overlook all that. We get off at stop 7 to eat and decide to walk around the riverside and look at shops. By 5:15 we are waiting at stop 8. No trolley. 5:30 I start to realize I don't see a trolley anywhere. Why? Because they are done for the day. No where were any times posted. I had to dig online to find out that they were done. No easy way to see the times. So we had to walk a considerable way back to our car, trying to find where it was.
I don't mind walking. I don't mind missing a trolley. I mind that we were tourists in that area and had no way of knowing they shut all that down before 6:00 in a place that is still going strong at that time. I emailed them and have had no response.
I won't recommend this group. Just be up front with your info.
Odpowiedź od gospodarza
Apr 2022
We are sorry to hear your experience was less than positive. Our hours of operation are from 9:00-4:30 daily. We apologize for any misinformation you may have received. Our times are listed in our brochure and on our website. Further, our sales reps should have alerted you to tour times. Again, we apologize for any inconvenience.