feedbackisimportant1
Feb 2020
We did the beginners dive and our experience was nothing short of extraordinary!
Of the dive companies I spoke with, they were the most responsive and easiest to schedule with.
On the day of there are of course some factors that are out of the dive co. control (like weather, surf, wildlife which all cooperated for us) but the things that they can control they did so with expertise:
Their attitude and demeanor was amazing. In many physically demanding or potentially hazardous activities, the coaches/instructors have to baby or patronize you but the Banyan Tree crew did an fantastic job of ensuring we were safe for the duration of our dive while also equipping us important skills to allow us leash. Personally I find that going off the rails a little bit makes these kinds of activities more adventurous, memorable, and exciting and they empowered my wife and I to do this while still having a competent and watchful supervisor.
There were also some little attentive things they did that made the dive more enjoyable, like providing dive boots rather than having us be bare-foot under our fins. There were some rocky bits walking in and the boots made a HUGE difference. My calf cramped mid-dive and our instructor swam over and assisted me in stretching and releasing the muscle. How's that for personal service?
The dive location was GORGEOUS. I was expecting some sandy plain where we would just kind of float around to learn skills. I chose Banyan because they assured me they would pick a beautiful and engaging location. They did not disappoint! We saw turtles, a barracuda, a white tip shark, and heard whales while exploring an artificial reef.
All in all Banyan Tree Divers provided us with an unforgettable experience. Ther instructors were competent, safety & comfort minded, and fun. If you're going to go diving then you can't go wrong with them!
Odpowiedź od gospodarza
Feb 2020
Aloha,
Wow! Thank you for taking the time to share a detailed review of your experience diving with Banyan Tree Divers. We are delighted that you were happy with the time spent with us. Weather can sometimes hinder our ability to deliver that idyllic dive experience that we wish for each day, but keeping a positive attitude like you have will always be rewarded. We saw so many cool creatures that day! We strive to make our dive excursions unforgettable and so glad that this was achieved for you. We are happy you found us and hope to dive with you again in the future!