JHWW was a great experience for our family from beginning to end! The reservation process was seamless, with all of the necessary information provided so that we could make plans for parking, etc. The check-in process was great, including wet suit jacket rentals (a good idea for September) and the bus pick-up. Travel to and from the river was smooth and we quickly got into the boats to begin our adventure. Our guide, Carson, was fantastic! She is super knowledgeable about the river and kept things fun and safe! We highly recommend JHWW and already plan to return in the future!