My family and I have been coming to Jackson Hole 2-3x a year for the past 25 years . We consider it a home away from home . It is a remarkable place with a vibrant community. Tourism is a big part of the economy . People pay a lot of money to come and enjoy this majestic place . There are lots of great white water rafting companies - a company is only as good as its weakest link. I suggest others spend their tourism dollars on any other white water rafting company then JHWWR .In all my time in Jackson Hole I have never been treated so poorly , rudely and unprofessionally then by a member of JHWWR staff on June 12th . The actual rafting experience was great -Chris , our rafting guide was awesome ; however , the experience was definitely ruined by a member of their support staff . Too many other great companies to choose from - We have rafted 4x in JH and used this before,as well as, other companies … all very similar experiences on the river . No need to go where you are not treated professionally all around .
Odpowiedź od gospodarza
Jul 2024
We are so sorry you felt this way. We are a family run business and take pride in our professional and friendly staff so that’s a bummer to hear. We would love to understand more about your experience so we can learn from it and make sure it never happens again, to you or any other guest. If you are comfortable discussing further we would be happy to hop on the phone, 307.733.1007. Thank you for your feedback.