We appreciate you sharing your feelings and concerns with us, on both platforms. You are so right in reminding us how unpredictable the ocean and weather can be this time of year. Here at KST, we realize how special a holiday can be. Millions of people from all over the world visit Kauai and the majority want to see the NaPali coast. We do our very best to provide this special experience. When we are certain conditions are definitely not safe, tours are cancelled. Other than that, the Captain decides the exact route of the trip and length of voyage, depending on the weather and surf, once out in the ocean. The reason this decision is often delayed until after they’ve left harbor is because weather and ocean conditions can be quite different from place to place on the Island. We’re very sorry to hear you did not have a good time. Truly. I’m also sorry you have not had a reply to your email, I have not received it as of yet. I will leave my email, if you’d like to discuss further. If you’re still on island, we’d be happy to send you out again if you’d like, although, still no guarantees on the weather.
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