We sincerely apologize for the difficulties you experienced during the tour. We understand how important it is to keep the pace comfortable for everyone, especially when walking with an elderly guest, and we’re sorry that the guide’s speed and delivery made it challenging for you to hear and enjoy the stories. We also regret that the stories and the guide's presentation didn’t meet your expectations. We value your feedback and are constantly working to improve our tours. Please reach out to
[email protected] with the name your booking was under, and we’ll be happy to assist you further.