My family and I had such a great experience learning how to make beads out of glass. Class was instructed by Doug who was wonderful in demonstrating and assisting us afterward. His knowledges of the process and science behind each step was very impressive. We would definitely go back soon. The beads were mailed to us packed neatly and securely once they cooled down. It arrived within a few days. Melting Point has great customer service and very friendly artistic people working there. We are very please with our experiences.