Good experience. Saw 7 manatees up close. Bucket list done!!! well run company from the bookings, waivers, warnings & prelim videos, boats, captains wetsuits, snorkel gear, guiding.
PRO:
1. Safety was big. Never felt unsafe while in the water and guided by Ben? & Mack(captain). Super friendly guide and boat captain. Felt relaxed even if never snorkeled or not a good swimmer. Really liked they give you pool noodle to float on.
2. Boats were well maintained. Captain pointed out where manatees were so we swam to them
3. At the shop, they have tiny change rooms but had 12 of them which made changing in and out of wetsuit fast without having to wait. Clean Bathrooms available.
4. Had free coffee, tea, hot chocolate in the wait area and appreciated the hot beverages on the boat getting out of the water.
5. Has a Gift shop so you can purchase items you may have forgotten or things to temp the kids
CON:
1. One main negative is the guide didn’t take enough pictures AND the pictures were $45 for all the pics or $25 for 1 pic. I debated doing another tour company that included the pics in the price but this outfit has been doing this for a while and has many solidly good reviews.
2. Receptionist scheduler could be friendlier
3. No lockers for your stuff - so you have to stow your personal items either in car or bring them onto boat which could slide /lose in water or get wet.
RECOMMENDATIONS TIPS for a good trip
-wear swimsuit beforehand, bring towels, T-shirt hoodie for after. Loose pants/shorts/tennis skirts/undergarments and crocs or slip on sandals for quick change out. 72degrees water temp may sound warm it’s not.
-bring plastic bag or waterproof bag for on the boat to stow your towels or hoodie /clothes
-if you don’t want to pay for pics bring GoPro or those water tight waterproof pouches/cases for your phone so you can take pics underwater
Otherwise great company and had an awesome time!!!