This has been the highlight of our time in Hawaii! If you’re on the fence, just jump. I purchased our tour for 5:30pm on a Wednesday. Sadly, there weren’t quite enough people who booked for that time. I was contacted by text and offered multiple options for rebooking. Ultimately we choose the 8:30pm for the same night. During that text conversation I asked several questions about the area unrelated to the tour. The employee was so sweet and helpful to give me lots of advice for my specific needs/requests. Once we got to checkin the customer service continued. Erica and John were amazing. They were informative, attentive, helpful, and funny. There are some rules for the tour and they found a way to express the seriousness of the rules to protect the mantas and keep a fun lighthearted atmosphere. The boat captain Allen was also a delight. He’s invited everyone to the front of the boat. My husband and went up there and Allen chatted with us and pointed out one of the constellations. After we got in the water we didn’t have to wait very long at all, less than 5min, for a manta to come up. It! Was! Magical! He was so big and so beautiful. The experience was incredibly peaceful and tranquil. John and Erica were right there with us the whole time. Educating, answering questions, and assisting those who needed it for various reasons (going back to the boat, lost a pool noodle, etc). I cannot recommend this tour enough. You will not regret it.