The service at this hotel needs somer serious improvement.
We were supposed to check in on the 16th of Aug, but didn't arrive til about 12:30 AM. The night auditor lady was very sweet and nice. She offered us free late check out on Sunday at 12 PM, if we needed it. Person at valet was also very nice.
Now day shift crews are not as good! During our stay, multiple issues occur. Toilet seat almost falls off. My daughter almost fall into the toilet. One of the light doesn't turn on near the bed. After talking to them couple times, finally I guess sit was fixed. The person also left what they used in the bathroom....
Now, we were taking shower, the soap holder literally falls apart. One of the bottle fell on top my daughter's head. Call the front desk asked to speak with MOD, nope not available. WOW I been working for different hotel chains, never heard there is no MOD. She said call in the morning at 10 AM. Then I asked, can we stay late check out tomorrow, she said "NO" (really rude), won't even let the customer finishes his sentence. She was like $50 dollar til 2 PM.
How does it makes sense, when the first lady we encountered at 12:30 AM on 08/17 said we could have free late check out at 12, now another person saying na nothing is free....
Honestly, I really want to like this property, but the service is simply not good at all SMH.
Odpowiedź od gospodarza
Aug 2024
This review applies to the MARGARITAVILLE HOTEL.... AND THIS REVIEW BOX IS FOR THE JAX BLACK CAR TRANSPORTATION CAR SERVICE... We understand you had a very nice ride, .. if you wouldn't mind editing your review to reflect the JAX BLACK CAR SERVICE, we'd appreciate it. Thanks for choosing Jax Black Car Transportation. We appreciate your business. Thank you.