The trip, other than riding downhill, was not as described. Although our guide was a nice guy and willing to help, he did not seem to have been trained. Safety regulations were not reviewed. There was a pregnant woman on the tour despite the listing saying ‘no pregnant women.’ In fact, she passed out during the ride and had to be picked up by the guide. No granola bars were provided as stated. I asked about backpacks since the email said one will be provided and there were no backpacks. There were no jackets. There were no gloves. No map was provided. All were said to be provided.
The equipment was a much more serious issue. The helmets were probably DOT approved when they were purchased, but now they are missing screws and falling apart. The bikes were in horrible condition. rusted, tires low, chunks missing out of the seats, rubber missing on the handlebars, the chain had not been oiled, the rear brake on my bike went out during the ride. Luckily, I was able to pull over. I looked at the brake and the mechanism was loose on the wheel and the line had about a centimeter before it pulled through. The guide replaced my bike with one that had a rear brake, however, the screeching noise it made down the entire mountain was further proof that the bikes were in disrepair. My bike and helmet were not the only ones that were not safe, my companion’s front brake was nearly pulled through and there was a frayed brake line on the rear tire. I noticed other tour company’s bikes and they looked up to par, as well as the helmets and gear. This company does not care about safety or the lives of their customers. They want to make as much money as possible with minimal effort and no regard for safety. I contacted the owner regarding all of these issues and he did not respond. Stay far away.
Odpowiedź od gospodarza
Jul 2021
Aloha
There is a mistake with this review. This is not our company but rather another company. We are in the process of having this removed and maybe the person who wrote this can find the actual company he went with because it was definitely not us. We pride our company at providing safe bike trips with safe equipment. We also do not have pregnant women ride down the mountain nor did we ever have a pregnant woman pass out on our tour. The pictures posted on this review are not of our equipment but some other company's. I hope people are more careful before incorrectly posting on another businesses reviews.