We booked the bus shuttle to the show. After waiting for more than 30minutes after the pick up time, we called and the woman on the phone said she couldn’t reach the driver so she suggested us to drive our own car.
As a result we arrived 20 minutes after the beginning of the show, and the woman receiving clients was really rude, she told us that the driver had come and suggested we weren’t on time there, it only made things worse. After the show we talked to the manager and he did apologize only to afirm afterwards that transport service was complimentary and we didn’t miss the show after all (yes, and what if we hadn’t a car, or we could not call… we would still be waiting at the entrance of our B&B!)
We were really pissed off because we feel the way we were treated was not right. And I have read now some opinions like mine regarding this pick up service.
The show was fine, as we expected, food was very normal. But service ruined our night.
Odpowiedź od gospodarza
Oct 2022
Kia ora
We appreciate your feedback and apologise for the frustration caused by our transfer and staff services during the evening you visited.
We hope your stay in our country gets better and better as each day goes by - we wish you well in your travels.
Noho ora mai (stay well)
Te Whanau Mitai Maori Village