We ordered the tour from " Jupiter Tours" two months before the starting date, based on the information on viator, I understood that service fee, meals and admission tickets were not included and that was fine with me. However, on the first day of the tour, after we got on the bus, the tour guide told us we needed to pay extra $310 per person for "mandatory tours" or they would not provide the service. $310 is much more than just the admission fee on official website. After paying for the "mandatory tours" the price is more than double the original. I don't like the fact that the extra cost for tours was not mentioned in the original deal, we had no choice but to accept it after we got on the bus. The price they originally listed on Viator doesn't cover the itinerary they posted, which is false advertisement to me.
Second, the tour guides were unprofessional, their English was not fluent enough for the job; it was very hard to understand what they were saying.
Odpowiedź od gospodarza
Jun 2024
We are sorry that the product update caused you misunderstanding. However, according to the investigation records, the tour guide informed the guests in advance and fully that the optional attractions were voluntary. We also saw your signature on it. Regarding the commenting issue, we are sorry that we could not provide the best interpretation service for a native speaker like you. We are going to improve and to be perfect!