DO NOT RECOMMEND!!! The confirmation email clearly stated that we would have access to the pedestal at the statue of Liberty. We were told at the liberty island that it wasn't the case. This was the whole reason for us booking the tour.
Secondly the confirmation email stated the the buses and the seats would be sanitized, leading us to believe there would be a bus taking us to these attractions. We were informed after we got to the meeting point, that there wouldn't be a bus. We also ended up paying almost $100 for our 5 year old, when in the end there was no transportation provided and we had to carry our child around and thus feel that there should not have been a fee taken for a child when there is nothing that a 5 year old would gain from this tour.
I have sent multiple emails to the admin team asking them to have their supervisor call me or provide me with a phone number I could call. I have been following up for the past 4 months with no response from their end.
Looking forward to a response from the team.