Our guide Erica was very professional and personable. The driver was personable as well. My concern here is that I did not get what was advertised and what I paid for.
First, there was no motor coach. It was someone’s personal mini van with bald tires (I snapped a picture). Glad it was not raining. I can imagine the van hydroplaning.
There was no tour of Harlem nor Brooklyn. When I asked if we were going to see Harlem, I was told by our guide that Viator’s site had mis-information. The guide then called her office and was told that the tour could not be extended to include Harlem (another hour or two). Somebody is lying. Perhaps the FTC, State of New York, and Department of Transportation can figure this out from an impending complaint into this suspicious and maybe fraudulent activity.
By the way, if you decide to take this minivan tour, they only accept cash tips. They don’t take things like Zelle or cash app.