My family (six of us) were traveling to Europe with a long layover in New York. Since we had to transfer airports (Newark to JFK) we decided to stop and take a cruise to see the Statue of Liberty and Manhattan skyline. We purchased our tickets through Viator in advance, but as luck would have it, our flight to New York was delayed and we missed our boat. I approached the Circle Line ticket center at the harbor, fully expecting them to say "Sorry sir, but there's nothing we can do." Instead, Valissa, the most wonderful person behind the window, took the time to transfer our tickets to the night cruise that was shortly leaving. It wasn't easy to do, but she persisted and got us on the boat. The cruise was perfect. Exactly what we had hoped for, plus beautiful pictures of the sun setting behind lady liberty. Thank you Circle Lines, and especially Valissa, for making our short stop in New York such a memorable experience!