We did a night snorkel for the Mantas after Christmas and we didn't see any. The sea was cloudy after the rains and the mantas didn't show up, which is ok - we all understand nature is unpredictable.
But I felt the 'guarantee' is poorly marketed - it's basically a 2 year credit. As this was our penultimate day and we probably won't be back at the Big Island in the next 2 years, it was effectively worthless.
The staff seemed friendly and competent.
Odpowiedź od gospodarza
Jan 2023
Aloha! We are very sorry to hear that you are unsatisfied with our manta guarantee. Unfortunately because the manta rays are wild animals, they are unpredictable. We offer the manta guarantee for up to two years in the hopes that you will either be able to return during your current trip or your next trip to Hawaii in order to experience these magnificent animals. We do recommend that you book the manta ray snorkel at the beginning of your trip, so if the mantas do not show up, we are able to reschedule you for a new trip at no additional cost to you. We hope you are able to return in the future. Mahalo for your feedback.