I arrived at the meeting point 10 minutes before the start. There was no sign, and I wasn't sure if I was at the right place. At the scheduled time, someone came out and confirmed that I was indeed at the right location. The tour description states that we can use the kayak for 5 hours. When I asked the staff to confirm this, they said no, you can only use it for an hour and a half.
Now about the equipment. The paddles do not have adjustable angles, and the rubber rings meant to keep water off your hands are not fixed, so water runs onto your hands. The organizer does not provide waterproof bags for your belongings; instead, I was given a trash bag. After 1.5 hours, a staff member approached us and said it was time to free up the boat.
The lunch was average but acceptable. Overall, I am dissatisfied as I expected to use the boat for the time stated in the tour description.