My sister and I were in New York and had paid 335 euros (for 2) for a day trip to the Hamptons. Unfortunately at the time of departure I was sick, I had to wait for it to pass and this prevented me from reaching the starting point in good time. We then took action to ask for a point of the various stages that the bus did to reach it with a taxi at our expense but, despite the many phone calls and requests made, they did not want to indicate any stops (which we knew they would do in different areas of the tour) claiming that once started they no longer allowed participation. Really bad, bad answers, they never called back and in the end they did not allow us to reach them because we did not know where. We tried to request reimbursement, since the cause had been the illness but nothing to do, they kept our money, many, without giving us any service.
So what about, if there were zero stars or even fewer I would have given those for this experience and of course I will not turn to them for the future
Date of experience: 02 July 2024