Aloha Nadia!
Thanks for your honest and detailed review. I’d like to clarify some of things you mentioned in your review.
During your stop at the seafood market, we did offer two of the items that were in the bento box and we apologize that not everything in the box was available as all of the food on our tour is from small businesses and based on availability.
The dragon fruit, sushi and small shell fish that you mentioned that were in the pictures were actually provided and uploaded by our guests (The pictures are under the tab “Traveler Photos” and we have no control over what they decide to upload as part of their review. I will make a suggestion to Viator and TripAdvisor to increase the font size as it may be hard to read!
Regarding your comment about the horrible fish market; locals actually love Mr. Tamashiro’s mom and pop fish market that has been providing the local community fresh local fish and poke for the past 80+ years! We understand that it may be different than the traditional mainland fish markets but this is where we find the freshest local seafoods.
If you would like to discuss further, please send us an email at
[email protected]. Its unfortunate that we were unable to meet your expectations; if you’re ever in Hawaii again, we hope you can give us another chance to show you a good experience like the hundreds of prior guests!
Mahalo!
Victor from HFT