Despite rainy weather, this was a fun and fairly insightful tour. I'm only taking away one star due to a problem involving passenger pickup. I freely admit that I overlooked that the pickup spot was in back of the hotel rather than in front, which led to us having to take a taxi to catch the bus at the next stop, but I have been on tours where I was running late, or couldn't find the exact pickup location, and the driver or guide called my cell to see if I were still doing the tour, or if I were lost; so, rightly or wrongly, that's the level of 'in the field' customer service I expect on a tour (at least to earn five stars).
Odpowiedź od gospodarza
Jan 2022
Aloha Maurice,
Thank you for your valued review. We appreciate your comments and will look into ways to improve.
Mahalo,