I just have to start off with this was the most disappointing ghost tour we have ever experienced. We were hoping to learn about some of the dark history. It started out with a good story then went downhill quickly from there. In the description I thought we were stopping half way at a haunted pub for a drink, and some history behind that place, however we ended up a Fancy Parker’s gas station. Waited for about a half an hour for people in the group to use restrooms, get slurrpies, and their dinner! Then when we did finally restart the tour all you could hear were people slurping their drinks, and smell their chicken dinner! There were a lot of children which were all engaged with their distracting conversations between themselves and their families, so much so we could not hear the guide and her stories whatsoever. We specifically chose the latest tour in hopes to avoid this situation. We were very wrong. The guide was also not very engaged at this point with the ghost tour and stories we paid to experience. Instead was not interested in laughing and joking with the others in the group. For the money we paid, it was very disappointing and I would like to request that you please refund us our money for 2 people. We have been to several ghost tours and walks in the past and this was by far the worst experience ever. It is definitely not what we signed up for. The description of the tour was nothing from what we actually experienced.
Odpowiedź od gospodarza
Jul 2024
Hello, unfortunately we made several attempts to call, text, and sent you email responses since July 6th. You have never responded back for us to resolve this issue. You were on the 10pm tour and the haunted bar we normally go to was closed, which is out of our control and since children were on that tour, she had to improvise the situation with a restroom break for all guests. We are very sorry that the other guests on your tour that went into Parker’s for a bathroom break at bought food, unfortunately that is not the guide's fault. However, we address that matter to you tour guide to avoid that in the future. At this point since you are not wanting to contact us directly to receive a refund, we will not be giving you a refund until you reach back out to our company till further notice. We have made several attempts with proof.