Had a great time on this tour. Darnell was our guide and he was excellent. We did a safety demo and lesson in the office, before we left. Darnell made sure everyone was comfortable and spent time with those who needed a bit more help. He had a great sense of humor. On the tour, we wore headsets, so we could hear Darnell's instructions the whole time. This was essential...we felt safe and could easily hear his commentary. We tried 5 different cheesesteaks on this tour. Honestly, it's a lot of the same thing. My suggestion would be for this company to do a tour of all different Philly foods....a cheesesteak, a soft pretzel, philly pizza, water ice, etc. All in all, great tour that I highly recommend. There is a nice pouch on the front of each segway that holds a medium-sized purse or backpack. Bring you own drink or prepare to buy it at the stop. Drinks are not included.