We had 2 families with 5 kids ages 9-17. We felt very safe the entire flight and our pilot was knowledgeable, confident, and definitely in control of the balloon. This trip wasn’t really a sunrise trip though. We were still in the van on our way to the lift off site when the sun rose and it was all the way up by the time we got in the basket. The view was still amazing, but it was the same view the entire flight as we basically circled back around and landed in almost the exact spot that we took off from. So it sort of felt like we were tethered to the ground the entire time. My husband and I have been in a hot air balloon before so maybe that took away some of the coolness of a new experience, but no one else in our party was overly impressed. With all that being said, I would definitely choose Rainbow Ryders for a hot air balloon experience as they were efficient, confident, and we felt very safe the entire time.
Odpowiedź od gospodarza
Apr 2021
Thank you for the feedback on your experience with us! We are disappointed to hear that your, or our, expectations were not met. We strive to provide each and every one of our passengers with the best experience possible. Our number one priority is the safety of both our pilots and passengers, and due to regulations set in place by the FFA balloon companies must have special equipment to fly before there is a certain amount of visible light, which we unfortunately do not have, which is why all of our sunrise flights launch just after the sun has already risen. We are happy to hear that you would recommend Rainbow Ryders to others and hope you will consider flying with us again in the future so we can provide you with an experience that exceeds your expectations.