I think I am in love with our boat captain, T. Super cute and made a point to get us out where we could see whales…and we saw Orcas on our cruise which was FANTASTIC! (although rare from what we were told). His mate was also very friendly and helpful, that part of the excursion was great. The rest, not so much. I had to ask at the cruise ship terminal where to go, etc, and the employee working the dock was super sarcastic about it. Our shuttle driver to the whale watch was great and very informative (long time Juneau resident), but the guy who took us to the glacier was a little strange, and then the guy who took us from the glacier back to the cruise terminal was a complete nutcase. I seriously thought he was high and his driving was terrible. Would I book with the company again? Yes based on my experience on the boat part but I am hoping someone reads this and does something about the customer service for the port employees, and takes a serious look at some of the shuttle drivers and how they are communicating with guests.